• Cancellation or postponements of Training Courses, Exams, Workshops or any other educational offering (hereinafter referred to as “Courses”) are subject to the following policy.
• Foster-Melliar must be notified in writing to [email protected] within the below stipulated time frame to prevent possible penalties
• All Postponements and Cancellations will be handled as per the table below:

• Postponements are valid for a period of 6 months from the date of original booking and should the course not be attended in this time the full Course price will be forfeited and will not be refundable;
• A delegate may be substituted without any penalties at any stage at no additional charge;
• Delegates that do not arrive for the Course will forfeit 100% of the invoiced amount and full settlement will be required unless a medical certificate can be produced.
• Should a delegate leave a Course once registered for any reason whatsoever (except Medical Reasons) the full fee is payable and not refundable.
  

• Private/Cash customers will receive confirmation of course booking, upon receipt of bank deposit slip/bank email confirmation.
• Full payment must be received prior to the commencement of the Course for Private/Cash customers
• For  corporate and account customers, Foster-Melliar has a strict 30 day payment policy from the date of invoice or Course  date whichever is the earlier.
  

• Excluded (for the clients’ account)
• Airfare (return economy class fare)
• Accommodation (3 star or Tourist Class/ Standard rating or equivalent)
• Shipping for course material
• Visa
• Airport accommodation
  

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