ITIL®4 Drive Stakeholder Value – Virtual Course and Exam Voucher
About this course:
The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the ITIL 4 Managing Professional stream, and participants must pass the related certification exam to progress toward the Managing Professional (MP) designation. This module not only offers guidance on establishing, maintaining, and developing effective service relationships at appropriate levels, but it also supports organizations on their service journey. Moreover, it aids both service providers and consumers in fostering effective interaction and communication.
Additionally, this 3-day course follows the ITIL® 4 Specialist: Drive Stakeholder Value exam specification from AXELOS. Through ITIL® concepts, terminology, exercises, and examples, participants gain the necessary knowledge to pass the certification exam.
Furthermore, a PeopleCert Online Proctored Exam Voucher is included with the course.
Audience:
The target audience for the ITIL® 4 Specialist: Drive Stakeholder Value includes, but is not limited to:
- Service management practitioners involved in interactions with customers, users, and suppliers
- Team leads and middle managers of service providers
- Service and product owners, service designers
- Relationship managers, service level managers, and service experience managers
In addition, professionals with the following job titles are expected to benefit from this module:
- Business Relationship Manager, Account Manager, Service Delivery Manager, Service Level Manager, Enterprise Architect, Solution Architect, Business Architect, Business Analyst, Project Manager, Demand Manager, Portfolio Manager, Supplier Relationship Manager, Vendor Manager, Contract Manager, UX Designer, Consultants
- Product Owners, Marketing Manager, Knowledge Manager, Customer Service Support, Cyber Security Manager
Prerequisite:
To enroll in the ITIL® 4 Specialist: Drive Stakeholder Value course, candidates must have passed the ITIL® 4 Foundation examination and attended an accredited training course.
