ITIL® 4 Foundation – Virtual – Course and Exam Voucher

About this course:

ITIL 4 is built on the established core of best practice in the ITIL guidance. It provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. The framework also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

The ITIL® (4) Foundation is a 3-day virtual course based on the exam specifications specified by AXELOS for the ITIL® (4) Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL 4 service management framework and prepare for the ITIL® (4) Foundation exam.

In addition, the course offers a rich learning experience that helps the participants relate ITIL to their own work environment. The course includes a case study (based on a fictitious organization, ‘Axle Car Hire’) that will help the participants understand and experience the ITIL guiding principles, service value, practices through real-world challenges and opportunities.

The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards.

The course comes with a PeopleCert Online Proctored Exam Voucher.

Audience:

The ITIL® (4) Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:
• IT Support Staff
• IT Consultants
• IT Developers
• Service Providers
• System Integrators
• Anyone working in a DevOps team

At Course Completion:

At the end of this course, participants will be able to:

• Grasp the key concepts of ITIL service management.
• See how ITIL guiding principles support an organization in adopting and adapting ITIL service management.
• Explore the four dimensions of ITIL service management.
• Understand the ITIL service value system, its components, and the interconnections between service value chain activities.
• Recognize the core concepts of continual improvement.
• Learn how various ITIL practices contribute to value chain activities.