ITIL® 4 Direct, Plan and Improve – Virtual Course & Exam Voucher

About this course:

The ITIL® 4 Strategist: Direct, Plan, and Improve course follows the AXELOS syllabus. It equips participants with the practical skills needed to build a “learning and improving” IT organization that maintains a strong strategic direction. Through ITIL® 4 concepts, terminology, activities, exercises, and examples, you’ll gain the knowledge needed to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.

This course offers a balanced approach, focusing on both practical and strategic methods for planning and delivering continual improvement with agility. Therefore, managers at all levels, particularly those involved in setting direction or fostering an improving team culture, will benefit greatly. Furthermore, the curriculum covers both strategic and hands-on elements, making it a crucial part of the ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. As a result, participants will be better prepared to lead and adapt in today’s fast-paced digital environments.

Additionally, the course includes a PeopleCert Online Proctored Exam Voucher, making it even more convenient for learners to certify remotely.

Audience:

This course is ideal for IT and business professionals looking to advance in service management. It’s especially suited for those new to service management or those familiar with previous ITIL versions and industry best practices who want to learn ITIL® 4. Consequently, participants will gain a deeper understanding of modern service management concepts.

Specifically, roles that may benefit from this course include: • IT Support Staff
• IT Consultants
• Business Managers
• Business Process Owners
• IT Developers
• Service Providers
• System Integrators
• Members of DevOps teams

Prerequisite:

Required: ITIL® 4 Foundation Certificate.