ITIL® 4 Create, Deliver, Support– Virtual Course & Exam Voucher
About this course:
The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL 4. Participants must pass the certification exam to work towards the Managing Professional (MP) designation. This module focuses on integrating value streams and activities to create, deliver, and support IT-enabled products and services. It also covers supporting practices, methods, and tools.
The course spans 3 days and is based on the ITIL® 4 exam specification from AXELOS. Through ITIL® concepts, terminology, exercises, and examples, you will gain the knowledge needed to pass the certification exam.
A PeopleCert Online Proctored Exam Voucher is included.
Audience:
The ITIL ® 4 Specialist: Create, Deliver and Support course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
Professionals with following job titles are expected to benefit from this module:
- IT Operations Manager, Availability Manager, Service Desk, Service Managers, Service Architects, Security Manager, Technology Support teams, UX/UI Designer, Development Managers, Developers, Testers, Infrastructure Operations Engineer, Software Developer.
- Product owners, Project Managers, Business Relationship Manager; Customer Relationship Manager.
Prerequisite:
For taking the ITIL® 4 Specialist: Create, Deliver and Support course, a candidate must have passed the ITIL® 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.
