MB-910T00 – Dynamics 365 Fundamentals Customer (CRM) – Virtual Course

About This Course:

Are you ready to explore the powerful features of Microsoft Dynamics 365? This course provides an introduction to the customer engagement capabilities within Dynamics 365. You will learn about customer engagement and discover the core functions of Dynamics 365 customer engagement apps. These tools help businesses strengthen customer relationships through marketing, sales, customer service, and field service.

You’ll dive into the various applications within Dynamics 365. For instance, Dynamics 365 Marketing helps automate and personalize marketing campaigns. Dynamics 365 Sales improves sales performance using data-driven insights and automation. Meanwhile, Dynamics 365 Customer Service enables businesses to provide seamless support. Finally, Dynamics 365 Field Service enhances on-site services with a focus on efficiency and customer satisfaction.

The course combines lectures with hands-on labs. This gives you practical experience exploring how these apps work in a real-world environment. By the end of the course, you’ll understand how these tools can streamline operations, boost customer satisfaction, and drive business growth.

Audience:

The Microsoft Dynamics 365 Fundamentals (CRM) course is ideal for those who want to explore Dynamics 365’s marketing, sales, customer service, and field service capabilities. It’s designed for IT professionals, business stakeholders, entrepreneurs, students, and anyone looking to start or change careers. Whether you work in marketing, sales, or customer support, this course will give you a solid overview of Dynamics 365’s capabilities.

Prerequisites:

• No prior experience with Dynamics 365 is required.
• While not necessary, an understanding of cloud computing may be helpful.

This course is suitable for anyone looking to learn about the customer engagement features of Dynamics 365.