Introduction
It is essential for businesses to stay ahead in today’s rapidly evolving technological world. Due to this demand, professionals are expected to improve their IT skills and excel in the tech industry for the business to recognize opportunities and maintain strengths. One of the most proficient ways to improve your IT skills is through mastering the intricacies of ITIL (Information Technology Infrastructure Library) as these practices are an indispensable aspect of the IT world. Recognizing this need, Foster Melliar proudly presents two upcoming ITIL®4 courses designed to empower professionals on their ITIL 4 journey: ITIL 4 Create, Deliver, Support and ITIL 4 Direct, Plan and Improve. Let’s delve into what these courses offer and how they can elevate your skills and expertise in IT service management.
ITIL® 4 Specialist – Create, Deliver, and Support
Join us from May 13th to 15th, 2024, for a deep dive into the core principles of ITIL 4 through the Create, Deliver, Support Course. This immersive course focuses on the integration of different value streams and activities to create, deliver, and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.
Participants will explore the following key concepts:
- Service value system (SVS): Learn about the components of the SVS, including the service value chain, guiding principles, and governance.
- Service value chain: Learn how to design, develop, and deliver IT services that align with organizational objectives and customer needs.
- Service management practices: Gain insight into various service management practices and how they contribute to the overall service delivery lifecycle.
Through interactive modules and real-world case studies, participants will gain invaluable insights into how these principles can be applied to optimize service delivery, enhance customer satisfaction, and drive tangible business value.
ITIL ® 4 Strategist – Direct, Plan, and Improve
Mark your calendars for July 15th to 17th, 2024, as we delve into the strategic aspects of ITIL 4 with our Direct Plan and Improve Course, another advantageous course to add to your ITIL tool kit. This course is designed for professionals seeking to drive continuous improvement and innovation within their organizations. It additionally provides practical skills that are essential for creating an IT organization focused on learning and evolving with an efficient and solid strategic direction.
Key principles in this course will include:
- Strategic Planning: Explore the principles of direct, plan, and improve, gain insights into strategic planning processes and techniques for aligning IT services with organizational goals.
- Metrics and Measurement: Learn how to define key performance indicators (KPIs), collect relevant data, and analyze results to inform decision-making and drive improvement.
- Innovation Management: Discover how to foster a culture of innovation within your organization, encourage creativity, experimentation, and risk-taking.
Through interactive discussions and practical exercises, participants will gain the tools and techniques needed to lead successful ITIL initiatives and deliver tangible results.
Why Choose Foster Melliar’s Courses?
Expert-Led Instruction: Our courses are led by seasoned industry experts with extensive experience in IT service management.
Global Recognition: ITIL is recognized and adopted worldwide as the standard for IT service management.
Conclusion
Enrolling in our comprehensive courses will enable you to empower yourself with the knowledge, skills, and confidence to excel in IT service management. ITIL 4 Create, Deliver, Support and ITIL 4 Direct, Plan and Improve are the stepping stones to IT excellence recognized all over the world.
Whether you are looking to enhance service delivery efficiency, drive continuous improvement, or foster a culture of innovation within your organization, these courses provide the roadmap to ITIL 4 mastery.
Do not miss this opportunity to unleash your potential and take your career to new heights— register now and embark on your journey to success with Foster Melliar.
Click here to enroll into ITIL 4 Create, Deliver, Support.
Click here to enroll into ITIL 4 Direct, Plan and Improve.
Contact us for more info!
+27 11 807 9525