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In the ever-evolving world of IT service management, staying ahead of the curve is crucial for professionals seeking to excel in their careers. ITIL® 4, the latest iteration of the globally recognized ITIL framework, empowers IT service practitioners to deliver exceptional services that align with modern business requirements. One of the key modules in the ITIL 4 Managing Professional (MP) stream is the “Create, Deliver & Support” module. If you’re looking to enhance your expertise in creating, delivering, and supporting IT services, Foster-Melliar’s next virtual course on 13-15 November 2023 is the ideal opportunity to achieve your goals.

 The Power of ITIL® 4 Specialist – Create, Deliver & Support

The “Create, Deliver & Support” module is designed for IT professionals involved in the end-to-end delivery and support of IT products and services. Whether you’re an IT service manager, IT team leader, or part of an IT support team, this specialist module will equip you with the essential skills and knowledge to excel in your role.

  1. Creating Value Through Services

In today’s business landscape, creating value through IT services is crucial for the success of any organization. This module focuses on value creation, starting with defining service offerings and capturing user requirements. You will learn how to create and manage service catalogs, ensuring your IT services align with the business needs and expectations.

  1. Implementing Effective Service Delivery

Efficient service delivery is a hallmark of successful IT organizations. With ITIL® 4 Specialist – Create, Deliver & Support, you will learn best practices for service design and transition. This includes change control, release management, and validation and testing to ensure smooth service transitions without compromising business operations.

  1. Supporting IT Service Operations

Delivering services is not enough; maintaining and supporting those services are equally important. This module covers incident management, problem management, and service desk operations to ensure effective IT service support. You will be equipped with the skills to handle incidents, identify root causes, and provide timely resolutions to minimize business impact.

  1. Driving Continual Service Improvement

In a rapidly changing IT landscape, continuous improvement is vital. You will delve into the principles of continual service improvement, including measuring service performance, identifying improvement opportunities, and driving proactive actions to enhance service quality.

Benefits of Choosing Foster-Melliar

Foster-Melliar, is your trusted partner in mastering ITIL® 4 Specialist – Create, Deliver & Support. Here’s why you should choose us:

  1. Expert Trainers: Our experienced trainers are ITIL experts who bring real-world knowledge and industry insights into the virtual classroom.
  2. Interactive Learning: The virtual course format ensures an engaging and interactive learning experience, with opportunities to collaborate and network with fellow professionals.
  3. Comprehensive Course Material: Receive comprehensive course materials and resources to support your learning journey and exam preparation.
  4. Certification Success: With our guidance, you’ll be fully prepared to pass the ITIL® 4 Specialist – Create, Deliver & Support exam and obtain a valuable industry-recognized certification with PeopleCert Exam Body.


Are you ready to take your IT service management skills to the next level? The ITIL® 4 Specialist – Create, Deliver & Support module is your gateway to success in creating, delivering, and supporting IT services that drive value for your organization.

Join Foster-Melliar’s next virtual course on 13-15 November 2023 and unlock your potential as an ITIL Specialist. Embrace this opportunity to excel in your career and make a lasting impact on your organization’s success.

Click Here to Enroll now and step into a future of endless possibilities with ITIL® 4 Specialist – Create, Deliver & Support.

13-15 November 2023

For more information or for a quotation, please contact Foster Melliar: 011 807 9525 / [email protected]