ITIL AI Governance
About this course:
ITIL AI Governance (Version 5), developed with the contribution of our global community, combines deep industry knowledge with real-world insights. It is part of the evolving Global Best Practice ITIL framework and supports a holistic understanding of AI governance, combining proven principles with practical, role-aligned guidance.
It is suitable for organizations of any size and any industry, in the public and private sectors, and is now essential for every AI-related role across the entire organization.
ITIL AI Governance includes guidance on how to:
• turn ambition into measurable, sustainable value and Return on Investment (ROI)
• be AI-native while remaining human-centric, so people stay in meaningful control of AI outcomes
• scale the use of AI responsibly and establish clear accountability and oversight for AI across the organization
• balance innovation, ethics, and compliance without compromising speed or agility
• speak a common language across teams to align governance, build trust, and accelerate success with responsible AI adoption.
Audience:
ITIL AI Governance is for everyone and every organisation. AI impacts every role, every function and every organization. ITIL AI Governance helps establish a common language and practical approach to responsible AI adoption, enabling teams to work with greater consistency, confidence and trust.
What skills your will acquire:
• Responsible AI Governance
Build practical capability to embed oversight, accountability, transparency, and ethical safeguards across AI use.
• AI Governance in Practice
Apply AI governance through real-world workplace scenarios across the AI governance lifecycle.
• Applying the ITIL AI Capability Model
Apply the ITIL AI Capability Model to determine governance requirements and tailor risk profiles and controls to a range of AI capabilities.
• Applying the ITIL AI Governance Improvement Model
Learn how to move from principles to action, assess current AI governance, design
appropriate adjustments, and ensure governance remains effective over time.
Prerequisites:
There are no formal prerequisites to take the ITIL AI Governance (Version 5) course or exam.
