Does your staff have the know-how to take your IT Department to the next level?
September 29, 2017
Although most IT departments today have managed to become more mature in their approach to managing incidents and some have even succeeded in becoming more proactive in their daily operational activities, there still seems to be no reprise from the constant routine of crisis management and customer complaints. Uptime percentages are better as the investments in technology are starting to show results – but the customers are still complaining. Overall, changes seem to be more successful as employees finally bow down to the strict process controls implemented, however many changes remain a painful experience for all concerned. The truth is, IT is still very much focused on technology and the silo mentality, famous for blame-shifting, is now hurting us more than ever. Thankful for the many whitepapers written on the subject, executives realise the criticality of the situation and is desperate to turn their departments into a value focused solutions centre. However, year-on-year, cost cutting initiatives and day to day operational activities seem to simply overrule the best of intentions. They checked to see if it would be a good fit for their needs. Is a value driven IT solutions centre a pipe-dream? Definitely not and now is not the time to give up on the dream! It is however time to face the fact that a dream cannot be realised without people to bring it to reality, and the reality is, most of your IT staff have no idea where to even begin! Let’s look for a minute at your current staffing situation.
- Is most of your management team tired from years of fire-fighting?
- Is your staff trained in technology with little or no idea what value even is?
- Does your staff know how to react when things are broken but don’t know where to begin when asked to be more proactive?