ITIL® 4 Foundation – Virtual – Course and Exam Voucher
About this course:
ITIL 4 builds on established ITIL best practices. It offers a practical, flexible approach to digital transformation and supports an end-to-end operating model for delivering and operating products and services. The framework also provides a holistic view by integrating Lean IT, Agile, and DevOps.
The ITIL® 4 Foundation is a 3-day virtual course based on AXELOS exam specifications. It helps participants understand the key concepts of service management and the ITIL 4 framework while preparing for the ITIL® 4 Foundation exam.
The course offers a rich learning experience. Participants can relate ITIL to their own work environment through a case study based on a fictitious organization, Axle Car Hire. This helps them experience ITIL guiding principles, service value, and practices through real-world challenges.
Additional learning tools support the course, including pre- and post-course reading materials and quick reference cards. A PeopleCert Online Proctored Exam Voucher is included.
Audience:
The ITIL® (4) Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:
• IT Support Staff
• IT Consultants
• IT Developers
• Service Providers
• System Integrators
• Anyone working in a DevOps team
At Course Completion:
At the end of this course, participants will be able to:
- Grasp the key concepts of ITIL service management.
- See how ITIL guiding principles support an organization in adopting and adapting ITIL service management.
- Explore the four dimensions of ITIL service management.
- Understand the ITIL service value system, its components, and the interconnections between service value chain activities.
- Recognize the core concepts of continual improvement.
- Learn how various ITIL practices contribute to value chain activities.
