ITIL® 4 Create, Deliver, Support– Virtual Course & Exam Voucher

About this course:

The ITIL® 4 Specialist Create Deliver and Support module is part of the Managing Professional stream in ITIL 4. This module gives you the tools to integrate value streams and activities so you can create, deliver, and support IT-enabled products and services with confidence. It also dives into the practices, methods, and tools that help modern IT teams drive efficiency and deliver real business value.

This 3-day course, aligned with the official ITIL® 4 exam specification from AXELOS, helps you master essential ITIL® concepts through practical exercises, relatable examples, and clear explanations. You’ll gain the skills and knowledge needed to pass the certification exam and move closer to your ITIL Managing Professional (MP) designation.

Every enrolment includes a PeopleCert Online Proctored Exam Voucher, so you can take the certification exam online at your convenience.

Audience:

This course is ideal for ITSM practitioners who manage IT-enabled or digital products and services. It’s also valuable for professionals overseeing end-to-end service delivery.

You’ll benefit from this course if you work in roles such as:

• IT Operations Manager

• Availability Manager

• Service Desk or Service Manager

• Service Architect

• Security Manager

• Technology Support Team Member

• UX/UI Designer

• Development Manager

• Developer or Tester

• Infrastructure Operations Engineer

• Software Developer

• Product Owner

• Project Manager

• Business Relationship Manager

• Customer Relationship Manager

Prerequisite:

For taking the ITIL® 4 Specialist: Create, Deliver and Support course, a candidate must have passed the ITIL® 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.