Foster-Melliar consulting believes that moving towards best practice is a long term journey, and for us that means that each of our customers is on a different phase of their own journey. This means that we start off by understanding what is your “next practice” and from there apply our extensive knowledge of best practice to give you a jump start on the next leg of your journey.
Our approach to next practice, called the Foster-Melliar Way of Work, or FM WoW for short, is a simple iterative cycle of improvement that is based on Deming’s cycle of improvement.
This means that even though each consulting initiative is different, we follow the same structured approach.
Foster-Melliar believes that in addition to this structured approach to improvement all our solutions are based on ITIL’s 9 guiding principles for successful adoption of a new mind-set, documented in the new ITIL practitioner guidance.
We believe that this will provide you the assurance that all new initiatives are not just a “paper dump” but a true improvement to your next step.
Although each company is different and we can assist with most best-practice solutions, we would like to recommend some of the following initiatives.
Please contact us for a more in depth presentation and/or discussion to clarify your needs.