BUSINESS SKILLS COURSES
This two-day course provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies. The Customer Service course provides guidelines for emerging technologies such as Internet Chat. Additionally, this course uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service. This module prepares candidates to sit the Certified Business Professional exam: C20-507
This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to specialize in the customer service business segment.
This course requires that candidates meet the following prerequisites:
- The candidate must have a commitment to the pursuit of excellence
- The candidate must have completed or be in the process of completing a high school or secondary school diploma or similar educational standards.
- Business Etiquette and Professionalism
- Business Communication
Download Fact Sheet
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Schedule & Booking
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