BUSINESS SKILLS

BUSINESS SKILLS COURSES

Customer Service

Course Outline

Name:
Customer Service
Code:
CBPCS
Duration:
2 Days
Format:
Instructor-Led
Certification Exam:
C20-507
Certification Track:
Certified Business Professional / Certified Business Executive
Credits:
N/A

About Course

This two-day course provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies. The Customer Service course provides guidelines for emerging technologies such as Internet Chat. Additionally, this course uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service. This module prepares candidates to sit the Certified Business Professional exam: C20-507

Audience

This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to specialize in the customer service business segment.

Course Prerequisites

This course requires that candidates meet the following prerequisites:

  • The candidate must have a commitment to the pursuit of excellence
  • The candidate must have completed or be in the process of completing a high school or secondary school diploma or similar educational standards.

Follow-up Courses

  • Sales
  • Leadership
  • Business Etiquette and Professionalism
  • Business Communication

Download Fact Sheet

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