BUSINESS SKILLS

BUSINESS SKILLS COURSES

Conflict Management

Course Outline

Name:
Conflict Management
Code:
CBPCM
Duration:
1 Day
Format:
Instructor-Led
Certification Exam:
B-12201
Certification Track:
Certified Business Professional – Business Improvement Series

About Course

This one-day course will increase the certified professional’s knowledge and ability to understand the two basic types of conflict and reasons as they occur, and recognize the four typical approaches to conflict. Implement the basic steps of conflict resolution, practice communication skills to minimize and even prevent conflict. Employ strategies for responding to challenging people such as; dealing with an extremely angry person or someone who will not acknowledge the conflict; in addition to being able to handle specific situations including dealing with your boss, clients, or another department. This module prepares candidates to sit the Certified Business Professional exam: B-12201

Audience

This course is recommended for human resources personnel, business leaders, senior executives, managers, supervisors, and front-line workers.

Course Prerequisites

This course requires that candidates meet the following prerequisites:

  • The candidate must have a commitment to the pursuit of excellence
  • The candidate must have completed or be in the process of completing a high school or secondary school diploma or similar educational standards.

Follow-up Courses

  • Dynamic Decision Making
  • Leading Through Change
  • Motivating Employees to be their Best
  • Secrets of Management Success

Download Fact Sheet

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