BEST PRACTICE

ITIL ® Specialist – Drive Stakeholder Value

ITIL 4 Managing Professional

Course Outline

Name:
ITIL ® Specialist – Drive Stakeholder Value
Code:
ITSM020CL
Duration:
3 Days
Format:
Instructor Led
Certification Exam:
ITIL ® Specialist – Drive Stakeholder Value Exam

About Course

The Drive Stakeholder Value Specialist Certification is relevant to everyone in a supplier facing role. This means those managing one or more suppliers and working with suppliers in providing a single integrated service management organization.

This course covers all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners. It focuses on the conversion of demand into value via IT-enabled services. The course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

ITIL Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

Audience

IT Service Management professionals, specifically those responsible for managing supplier and partner relationships.

Course Prerequisites

ITIL 4 Foundation is as a prerequisite.

Download Fact Sheet

To Download course fact sheet, click on the button below to view a extensive overview and breakdown of course requirements, duration and examinations.

Schedule & Booking

To view all upcoming events for the current course, please view the list below. If you would like to attend any of the training schedules, please click the Book Now button and complete the form to register.

The list below shows all the upcoming course training dates in the same category:

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