BEST PRACTICE

ITIL ® Specialist – Create, Deliver & Support

ITIL 4 Managing Professional

Course Outline

Name:
ITIL ® Specialist - Create, Deliver & Support
Code:
ITSM019CL
Duration:
3 Days
Format:
Instructor Led
Certification Exam:
ITIL Specialist - Create, Deliver, Support Exam

About Course

The Create, Deliver & Support Specialist certification is the ‘core’ service management program, and relevant to everyone working in a service management profile. Whether you are interested in going for the ITIL Managing Professional Designation or not, this certification is a must have for anyone working in ITSM.

Moving beyond IT delivery and IT Support activities, this module expands the scope and also introduced the ‘creation’ of IT services into the mix. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

This course will also cover service performance and will give practitioners an understanding of service quality and improvement methods. It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

ITIL Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

Audience

IT Service Management professionals, specifically those responsible for end-end IT operations management.

Course Prerequisites

ITIL 4 Foundation is as a prerequisite.

Download Fact Sheet

To Download course fact sheet, click on the button below to view a extensive overview and breakdown of course requirements, duration and examinations.

Schedule & Booking

To view all upcoming events for the current course, please view the list below. If you would like to attend any of the training schedules, please click the Book Now button and complete the form to register.

The list below shows all the upcoming course training dates in the same category:

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