BEST PRACTICE

ITIL® 4 Foundation

ITIL 4 Foundation

Course Outline

Name:
ITIL® 4 Foundation
Code:
ITSM005CL
Duration:
3 Days
Format:
Instructor-Led
Certification Exam:
ITIL® 4 Foundation Exam

About Course

ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

This is a new three-day course that prepares you for the examination leading to the new Foundation Certificate In IT Service Management.

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

Audience

The ITIL® (4) Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators

Course Prerequisites

None, although a familiarity with IT service delivery will be beneficial.

At Course Completion

At the end of this course, participants will be able to:

  • Understand the key concepts of ITIL service management.
  • Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
  • Understand the four dimensions of ITIL service management.
  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.  
  • Understand the key concepts of continual improvement.
  • Learn the various ITIL practices and how they contribute to value chain activities.

Download Fact Sheet

To Download course fact sheet, click on the button below to view a extensive overview and breakdown of course requirements, duration and examinations.

Schedule & Booking

To view all upcoming events for the current course, please view the list below. If you would like to attend any of the training schedules, please click the Book Now button and complete the form to register.

The list below shows all the upcoming course training dates in the same category:

07 October 2019  to  09 October 2019
ITIL® 4 Foundation
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04 November 2019  to  06 November 2019
ITIL® 4 Foundation
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18 November 2019  to  19 November 2019
ITILV3 to ITIL4 Foundation Exam Prep
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09 December 2019  to  11 December 2019
ITIL® 4 Foundation
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13 January 2020  to  15 January 2020
ITIL® 4 Foundation
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20 January 2020  to  22 January 2020
ITIL® Lifecycle v3 – Service Operation
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03 February 2020  to  05 February 2020
ITIL® 4 Specialist – Create, Deliver, Support
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10 February 2020  to  12 February 2020
ITIL® 4 Foundation
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17 February 2020  to  19 February 2020
ITIL® Lifecycle v3 – CSI
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02 March 2020  to  04 March 2020
ITIL® 4 Specialist – Direct, Plan, & Improve
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09 March 2020  to  11 March 2020
ITIL® 4 Foundation
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16 March 2020  to  18 March 2020
ITIL® Lifecycle v3 – Service Strategy
BOOK NOW
16 March 2020  to  19 March 2020
ITIL® Capability v3 – SOA
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23 March 2020  to  25 March 2020
ITIL® 4 Specialist – Drive Stakeholder Value
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06 April 2020  to  08 April 2020
ITIL® 4 Foundation
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06 April 2020  to  08 April 2020
DevOps Fundamentals
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20 April 2020  to  22 April 2020
ITIL® Lifecycle v3 – Service Design
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01 May 2020
ITIL® 4 Leader – Digital & IT Strategy
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04 May 2020  to  08 May 2020
ITIL® 4 Managing Professional Transition
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11 May 2020  to  13 May 2020
ITIL® 4 Foundation
BOOK NOW
11 May 2020  to  13 May 2020
ITIL® 4 Foundation
BOOK NOW
18 May 2020  to  20 May 2020
ITIL® Lifecycle v3 – Service Transition
BOOK NOW
25 May 2020  to  27 May 2020
ITIL® 4 Specialist – Create, Deliver, Support
BOOK NOW
01 June 2020  to  03 June 2020
ITIL® 4 Specialist – Direct, Plan, & Improve
BOOK NOW
08 June 2020  to  10 June 2020
ITIL® 4 Foundation
BOOK NOW
22 June 2020  to  24 June 2020
ITIL® 4 Specialist – High Velocity IT
BOOK NOW
06 July 2020  to  08 July 2020
ITIL® 4 Foundation
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11 August 2020  to  13 August 2020
ITIL® 4 Foundation
BOOK NOW
14 September 2020  to  16 September 2020
ITIL® 4 Foundation
BOOK NOW
12 October 2020  to  14 October 2020
ITIL® 4 Foundation
BOOK NOW
16 November 2020  to  18 November 2020
ITIL® 4 Foundation
BOOK NOW
07 December 2020  to  09 December 2020
ITIL® 4 Foundation
BOOK NOW