The Create, Deliver & Support Specialist certification is the ‘core’ service management program, and relevant to everyone working in a service management profile. Whether you are interested in going for the ITIL Managing Professional Designation or not, this certification is a must have for anyone working in ITSM.

Moving beyond IT delivery and IT Support activities, this module expands the scope and also introduced the ‘creation’ of IT services into the mix.

This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

This course will also cover service performance and will give practitioners an understanding of service quality and improvement methods. It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

ITIL Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material.

The Drive Stakeholder Value Specialist Certification is  relevant to everyone in a supplier facing role. This means those managing one or more suppliers, and working with suppliers in providing a single integrated service management organization.

This course covers all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners. It focuses on the conversion of demand into value via IT-enabled services.

The course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

ITIL Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. ITIL 4 Foundation is as a prerequisite.

The High Velocity IT Specialist Certification is relevant to everyone working in Agile and DevOps Teams focusing on the rapid delivery of IT solutions.

If your organization has moved beyond Agile and Scrum, and is applying Lean principles and a DevOps way of working, this is the training program relevant for you.

This course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products & services to obtain maximum value.

ITIL Specialist High Velocity IT is aimed at IT managers and practitioners involved in digital servicesor digital transformation projects working within or towards high velocity environments.

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material.

This course has ITIL 4 Foundation as a prerequisite, and ITpreneurs also recommends the DASA DevOps Fundamentals as a prerequisite for this program.

The Direct, Plan and Improve ITIL Strategist Certification is relevant to managers at all levels within the IT organization.

If you are leading one or more teams, and are involved in building plans and driving improvement initiatives, this certification is relevant for you.

This course provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

The course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage.

Professionals will learn to use practical and strategic methods for planning and delivering continual improvement with necessary agility.

As planning and continual improvement are universal capabilities, this certification is relevant to both the ITIL Managing Professional as well as Strategic Leader stream.

This course has ITIL 4 Foundation as a prerequisite. If you are working in an Agile/ DevOps environment, it may be beneficial to also consider DASA DevOps Fundamentals.

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