Server & Tools

About Dynamics

Customer relationship management (CRM) is a widely implemented model for managing a company's interactions with customers, clients, and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing and customer service. Microsoft Dynamics CRM is a Customer Relationship Management software package utilised to manage this process in a comprehensive manner.

Microsoft Role-Based Certifications

Please download the certificate roadmap and view the detailed outline of courses offered by Foster-Melliar.