BUSINESS SKILLS

BUSINESS SKILLS COURSES

Telephone Skills

Course Outline

Name:
Telephone Skills from A - Z
Code:
TEL001
Duration:
1 Day
Format:
Instructor-Led
Certification Exam:
N/A
Certification Track:
N/A

About Course

Your company's reputation is on the line–literally. Make good phone skills a standard throughout your organization with this practical guide to the basics. Teaches everyone how to adopt a professional, friendly tone from the initial greeting to the final good–bye, and how to handle whatever arises in between.

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